As an API Automation Engineer, you will leverage your expertise in manual and automation testing to ensure the quality and reliability of software applications. You'll design and execute test cases, identify defects, and collaborate with development teams to resolve issues. Utilizing tools like Selenium with Java, BDD Cucumber, and REST Assured, you will focus on API automation and UI testing. Additionally, you'll apply your strong understanding of software development life cycles and testing methodologies to drive testing efficiency and quality. Your role will contribute to delivering robust applications while staying current with emerging testing trends and tools.

• 5+ years of experience in software testing, with a balance of manual and automation testing expertise.
• Proven track record of successfully executing test cases, identifying defects, and collaborating with development teams.
• Strong understanding of software development life cycles and testing methodologies.

As a Manual Testing Lead, you will utilize your extensive software testing experience to lead teams and deliver high-quality solutions in a telecom domain environment. You will oversee integration, system, and end-to-end testing while ensuring QA processes such as test strategy, planning, and reporting are effectively executed. Your expertise will be instrumental in delivering reliable, efficient, and robust systems.

• 8+ Years of Experience in Software Testing
• Hands on experience in Integration, System and predominantly in End-to-End Testing.
• At least 4+ years of experience in Telecom Domain, should have good hands on experience in Ordering and Assurance area.
• Strong Communication, Analytical & Team Management Skills in the Offshore/Onsite Environment.
• Experienced in QA Processes - Test Strategy, Test Planning, Status Tracking, and Reporting to Stakeholders/Customer.
• Experienced in Agile Methodology Practices and hands on in Story/bug tracking in JIRA Tool.
• Must have experience in Postman and API Validation.
• ServiceNow experience is desirable.

As a Customer Support Representative, you will be the first point of contact for customers, addressing their inquiries and resolving issues promptly and efficiently. Leveraging your excellent communication skills in English and Hindi, Urdu, or Bengali, you will provide exceptional service in a fast-paced, 24/7 environment. Your role requires basic technical knowledge, problem-solving abilities, and strong organizational skills to handle customer interactions effectively while ensuring attention to detail and customer satisfaction.

• 0-2 years in customer support or a related field
• Excellent communication skills in English and Hindi or Urdu or Bengali language.
• Basic technical knowledge and problem-solving skills.
• Ability to work in a fast-paced, 24/7 environment
• Strong organizational skills and attention to detail

As a Senior Customer Support Representative, you will bring your proven experience in customer support to mentor team members and handle complex customer issues. With strong problem-solving skills and excellent communication abilities in English and Hindi, Urdu, or Bengali, you will manage high-pressure situations and multitask effectively. Your proficiency in CRM and support software will help streamline processes and ensure superior customer satisfaction.

• 2-4 years in customer support or a related field
• Proven experience in customer support with strong problem-solving skills.
• Excellent communication and mentoring abilities.
• Ability to handle high-pressure situations and multitask effectively.
• Proficiency in using CRM and support software.

As a Team Lead (Customer Support), you will leverage your expertise to manage and supervise a team of customer support representatives. You will set clear performance expectations, provide regular feedback, and conduct performance evaluations to drive team improvement. With strong problem-solving and leadership skills, you will handle escalated customer issues, ensuring timely and effective resolutions. Additionally, you will monitor key performance indicators (KPIs) such as call quality, response times, and customer satisfaction to maintain service excellence.

• 4-6 years in customer support or a related field
• Supervise and manage a team of customer support representatives.
• Set clear performance expectations and provide regular feedback.
• Conduct performance evaluations and identify areas for improvement.
• Handle escalated customer issues and ensure timely resolution.
• Monitor key performance indicators (KPIs) such as call quality, response times, and customer satisfaction.

As a Floor Manager and Quality Management professional, you will oversee and lead customer support teams to ensure exceptional service delivery. Leveraging 5-7 years of experience in customer support and quality management, you will analyze performance metrics, implement improvements, and monitor quality standards. Your strong leadership, communication, and interpersonal skills will drive team performance while ensuring adherence to quality metrics. Proficiency in CRM and support software, along with experience in monitoring and documentation, will be essential to maintain operational excellence.

• 5-7 years in customer support & Quality management
• Proven experience in managing a customer support team.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze performance metrics and implement improvements.
• Proficiency in CRM and support software.
• Experience in monitoring & Documenting.
• Quality metrics knowledge and experience a must.